1. No one but their creator understands their internal logic.
2. Even your smallest mistakes are immediately committed to memory for future reference.
3. The native language used to communicate with other computers is incomprehensible to everyone else.
4. The message, "Bad command or filename," is about as informative as "If you don't know why I'm mad at you, then I'm certainly not going to tell you."
5. As soon as you make a commitment to one, you find yourself spending half your paycheck on accessories for it.
How It Is These Days
Let's see if I understand how the world works lately...
If a man cuts his finger off while slicing salami at work,
he blames the restaurant.
If you smoke three packs a day for 40 years and die of lung cancer, your family blames the tobacco company.
If your neighbor crashes into a tree while driving home drunk, he blames the bartender.
If your grandchildren are brats without manners, you blame television.
If your friend is shot by a deranged madman, you blame the gun manufacturer.
And if a crazed person breaks into the cockpit and tries to kill the pilot at 35,000 feet, and the passengers kill him instead, the mother of the deceased blames the airline.
I must have lived too long to understand the world as it is anymore. So, if I die while my old, wrinkled butt is parked in front of this computer, I want you to blame Bill Gates...okay?
1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble- shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes then rolled them into the typewriter to type the labels.
4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the floppies.
5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
7. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
8. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
9. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
10. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
11. True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '24X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off.
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Tech Support: "Type 'fix' with an 'f'."
Customer: "Is that 'f' as in 'fix'?"
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Tech Support: "Tell me, is the cursor still there?"
Customer: "No, I'm alone right now."
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Customer: "I can't seem to connect to the Internet."
Tech Support: "Ah, right. What operating system are you running?"
Customer: "Netscape."
Tech Support: "No, what version of Windows are you using?"
Customer: "Uhhh...Hewlett Packard?"
Tech Support: "No, Right click on 'My Computer,' and select properties on the menu."
Customer: "Your computer? It's my computer!"
Tech Support: "No sir, I mean the little picture called 'My Computer' on your desktop."
Customer: "I don't see an icon called that on my desktop. I do see one called that on my screen."
Tech Support: "Right, just right click that, and choose Properties from the menu."
Customer: "Right click?"
Tech Support: "Just a moment, sir." (mutes phone) "AAAAAAAARGH."
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